VMware VirtualCenter Server service fails to start with the error: Unable to create SSO facade: vmodl.fault.SystemError

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• VirtualCenter Server service fails to start with an Error code 2.
• When attempting to ping localhost with a command prompt from the vCenter Server, it returns ::1 instead of 127.0.0.1.
• The C:\ProgramData\VMware\VMware VirtualCenter\Logs\vpxd.log file for vCenter Server 5.1 contains entries similar to:

T12:53:04.983-07:00 [01880 error '[SSO][SsoFactory_CreateFacade]'] Unable to create SSO facade: vmodl.fault.SystemError.
T12:53:04.983-07:00 [01880 warning 'VpxProfiler'] Vpxd::ServerApp::Init [Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)] took 1094 ms
T12:53:04.983-07:00 [01880 error 'vpxdvpxdMain'] [Vpxd::ServerApp::Init] Init failed: Vpx::Common::Sso::SsoFactory_CreateFacade(sslContext, ssoFacadeConstPtr)
Backtrace:
backtrace[00] rip 000000018018d46a
backtrace[01] rip 0000000180105518
backtrace[02] rip 000000018010677e
backtrace[03] rip 00000001800900f8
backtrace[04] rip 0000000000565bac
backtrace[05] rip 0000000000586722
backtrace[06] rip 000000014027c2ea
backtrace[07] rip 0000000140275e4c
backtrace[08] rip 00000001404a487b
backtrace[09] rip 000007feff23a82d
backtrace[10] rip 0000000076ce652d
backtrace[11] rip 00000000770cc521

T12:53:04.984-07:00 [01880 warning 'VpxProfiler'] ServerApp::Init [TotalTime] took 5938 ms
T12:53:04.985-07:00 [01880 error 'Default'] Failed to intialize VMware VirtualCenter. Shutting down...
T12:53:04.994-07:00 [01880 info 'vpxdvpxdSupportManager'] Wrote uptime information

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.　

• The Windows Event logs located under Control Panel > Administration Tools > Event Viewer contains events similar to:

Event ID 7024 - The VMware VirtualCenter service terminated with service-specific error. The system cannot find the file specified.

Event ID 7009 - A timeout was reached while waiting for the VMware VirtualCenter Server service to connect.

Resolution

To resolve the issue, remove the comment from the IPv4 line for localhost and comment out the IPv6 line.

To remove the comment from the IPv4 line for localhost and comment out the IPv6 line:

1. Log in to machine running vCenter Server.
2. Open the C:\Windows\System32\drivers\etc\hosts file using a text editor.
3. Locate the localhost lines for IPv4 and IPv6:
   
   # 127.0.0.1 localhost
   ::1 localhost
   
   Note: If either line does not exist in the hosts file, add it to the end of the text.
   
   
4. Delete the hash symbol (#) to remove the comment from the IPv4 line and add a hash symbol to comment out the IPv6 line.
   
   127.0.0.1 localhost
   # ::1 localhost
   
   Note: Ensure to separate each value using a tab-deliminator as this is required in Microsoft Windows to function properly.
   
   
5. Save and close the file.
6. Open an elevated command prompt and ping localhost to verify you get a response of 127.0.0.1.
7. Start the VirtualCenter Server service. For more information, see Stopping, starting, or restarting vCenter services (1003895).
   
   Notes:
   
   • If the VirtualCenter Server service still fails, reboot the vCenter Server server.
   • Manually added duplicate/secondary entries for the vCenter Server can also result in similar error messages.

Additional Information

How to stop, start, or restart vCenter Server services
VMware VirtualCenter Server サービスの起動が次のエラーで失敗する： SSO ファサードを作成することができません: vmodl.fault.SystemError
VMware VirtualCenter Server 服务启动失败，并显示错误：无法创建 SSO 外观: vmodl.fault.SystemError