Is it possible to store the not saved Service Desk Manager tickets in a database table to audit them?
Article ID: 32820
CA Service Management - Service Desk ManagerCA Service Desk Manager
Is it possible to store the not saved Service Desk Manager tickets in a database table to audit them or is it possible to audit the sequence id number of the incident that is lost whenever it is not saved/discarded?
Service Desk Manager All Supported Operating Systems
This is NOT possible within Service Desk Manager.
The only possible way to keep the sequence number stored in the MDB database would be to not discard the created incident and instead to save it and close it immediately.