Installing vCenter Single Sign-On fails when installing Microsoft Visual C++ Redistributable Package prerequisite with the error: Error Code 3010

Products

• VMware

Issue/Introduction

Symptoms:

• Installation of vCenter Single Sign-On fails (SSO)
• Installing vCenter Single Sign-On fails when installing Microsoft Visual C++ Redistributable Package prerequisite
• Cannot install vCenter Single Sign-On 5.5 on a Windows 2012 system
• When the SSO installer is loading, you see the error:
  
  There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
  
  
• The %temp%vim.sso-msi.log file contains entries similar to:
  
  Action 12:39:49: VM_InstallVCREDIST_x64. Configuring Microsoft Visual C++ Redistributable Package (x64)...
  Action start 12:39:49: VM_InstallVCREDIST_x64.
  CustomAction VM_InstallVCREDIST_x64 returned actual error code 3010 (note this may not be 100% accurate if translation happened inside sandbox
  
  MSI (c) (5C:E4) [12:40:32:470]: Note: 1: 1722 2: VM_InstallVCREDIST_x64 3: F:\ 4: D:\Single Sign-On\prerequisites\vcredist_x64.exe /s /v/qn
  Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VM_InstallVCREDIST_x64, location: F:\, command: D:\Single Sign-On\prerequisites\vcredist_x64.exe /s /v/qn
  
  MSI (c) (5C:E4) [12:42:05:103]: Product: vCenter Single Sign-On -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VM_InstallVCREDIST_x64, location: F:\, command: D:\Single Sign-On\prerequisites\vcredist_x64.exe /s /v/qn
  
  Action ended 12:42:05: VM_InstallVCREDIST_x64. Return value 3.
  MSI (c) (5C:E4) [12:42:05:103]: Doing action: FatalError
  Action 12:42:05: FatalError.
  Action start 12:42:05: FatalError.
  Action 12:42:05: FatalError. Dialog created
  
  Note:
• returned actual error code 3010, means the requested operation is successful. Changes are not effective until the system is rebooted.
• The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs when the system is pending a reboot from Windows Updates or another application installation.

Resolution

This issue is resolved in vCenter Server 5.5 Update 3. For more information, see VMware vCenter Server 5.5 Update 3 Release Notes. Available at VMware Downloads.

To work around this issue, reboot the system then retry installing vCenter Single Sign-On 5.5.

Note: In some cases, you need to run the install while logged in as the local Administrator user.

Additional Information

Microsoft Visual C++ 再頒布可能パッケージの前提条件のインストール時に、vCenter Single Sign-On のインストールが次のエラーで失敗する： エラー コード 3010
在安装 Microsoft Visual C++ Redistributable Package 必备条件的过程中安装 vCenter Single Sign-On 失败，并显示错误：错误代码 3010