Oracle listener would not start causing install to fail

Products

• EHEALTH
• CA eHealth

Issue/Introduction

Problem: 

Installation fails on installing the oracle listener on Solaris or Linux system: 

Error: "The program DbuConfigDbNetApp::updateListener failed."
Error: "SafeSu failed for /tmp/ssu19752.ksh (see contents below)

Resolution:

This error usually indicates that there was a previous Oracle installation that left files behind or that there are no write permissions on /var and/or /tmp. This error can occur on Solaris and Linux.

Verify that the permissions on /var/tmp and /tmp directories are set to 777. Also, verify the directory /var/tmp/.oracle does not exist prior to the installation. If it does, remove it then continue with the install

 

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component: