Windows quiesce snapshot creation fails with error 0x80042413

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• The logging in vmware.log is like below:

2019-02-21T06:09:49.879Z| vcpu-1| I125: Msg_Post: Warning
2019-02-21T06:09:49.879Z| vcpu-1| I125: [msg.snapshot.quiesce.vmerr] The guest OS has reported an error during quiescing.
2019-02-21T06:09:49.879Z| vcpu-1| I125+ The error code was: 5
2019-02-21T06:09:49.879Z| vcpu-1| I125+ The error message was: 'VssSyncStart' operation failed: IDispatch error #8723 (0x80042413)

• Additionally, if vss logging is enabled, there is logging in vmware.log like below

2019-02-22T17:18:46.829Z| vcpu-1| I125: Guest: [ debug] [vmvss:vmvss] CVmSnapshotRequestor::QueryStatus():1415: enter
2019-02-22T17:18:46.829Z| vcpu-1| I125: Guest: [ debug] [vmvss:vmvss] CVmSnapshotRequestor::NeedWaitForSnapshotCompleted():1082: enter
2019-02-22T17:18:46.891Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] *** VmBackupKeepAliveCallback
2019-02-22T17:18:46.891Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] *** VmBackup_SendEvent
2019-02-22T17:18:46.891Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] Sending vmbackup event: vmbackup.eventSet req.keepAlive 0
2019-02-22T17:18:46.993Z| vcpu-0| I125: Guest: [ debug] [vmvss:vmvss] VDSHelper::ProcessPack():167: failed call: ret = cb(vol), result = 0x80042413
2019-02-22T17:18:46.993Z| vcpu-0| I125: Guest: [ debug] [vmvss:vmvss] VDSHelper::ForEachVolume():245: failed call: ret = ProcessPack(pack, cb), result = 0x80042413
2019-02-22T17:18:46.993Z| vcpu-0| I125: Guest: [ debug] [vmvss:vmvss] VDSHelper::ForEachVolume():259: return (0x80042413)
2019-02-22T17:18:47.846Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] *** VmBackupAsyncCallback
2019-02-22T17:18:47.846Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] *** VmBackupPostProcessCurrentOp
2019-02-22T17:18:47.846Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] VmBackupPostProcessCurrentOp: checking VssSyncStart
2019-02-22T17:18:47.846Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] *** VmVssBackupOpQuery
2019-02-22T17:18:47.847Z| vcpu-1| I125: Guest: [ debug] [vmsvc:vmbackup] *** CVmVssRequestor::QueryStatus
2019-02-22T17:18:47.862Z| vcpu-0| I125: Guest: [ debug] [vmvss:vmvss] CVmSnapshotRequestor::QueryStatus():1415: enter
2019-02-22T17:18:47.862Z| vcpu-0| I125: Guest: [ debug] [vmvss:vmvss] CVmSnapshotRequestor::NeedWaitForSnapshotCompleted():1082: enter
2019-02-22T17:18:48.008Z| vcpu-1| I125: Guest: [ debug] [vmvss:vmvss] CVmSnapshotRequestor::Done():2044: failed call: ret = UnmountSnapshotVolumes(), result = 0x80042413

Cause

Application may prevent snapshot volume to be unmounted, cause unmounting volume fail with error code 0x80042413 (VDS_E_DEVICE_IN_USE).

Resolution

This issue is resolved in VMware Tools 11.0.0 and later , available at VMware Tools Downlod Page