MSP: Duration becomes 0 days if a task has assignments with 0 ETC and 0 Actuals

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Article ID: 32802

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Issue:

Project task with Assignments having 0 Actuals and 0 ETC show 0 days duration when opened in MSP even though it has different dates set as Start Date and Finish Date; when the new driver is used it also get converted into milestone.

Steps to Reproduce:

1. Install the New Driver
2. Create a project in Clarity
3. Add a resource to the Team
4. Create a task with any duration, and assign the resource added to the Team on Step3
5. Zero out the ETC for the resource assignment
6. Export the project to MSP

Expected Result:  The task duration remains the same

Actual Result: The task duration goes to 0 days and the task is marked as a milestone

Environment:

Applies to all supported PAS environments for specified releases.

Resolution:

This is not caused by CA PPM Integration with MSP but how Microsoft Project works. It can be replicated using MSP standalone - create a project in MSP using the steps above and save the project locally as an XML file, when opening the XML file the issue is replicated all without any interaction with CA PPM.

Environment

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component: