VMware Cloud Foundation 2.1.1 update bundle fails to download

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• VMware Cloud Foundation 2.1.1 update bundle fails to download when the current version is 2.1.
• Attempting to download the VMware Cloud Foundation 2.1.1 update bundle fails with error:
  
  DepotConnectionFailureException: Error downloading bundle [/evo/vmw/bundles/bundle-<version>.tar] from depot.vmware.com:443
  
  
• A warning icon is displayed next to the Customer Connect link on the Lifecycle > Repository page.

Resolution

This issue is resolve in VMware Cloud Foundation 2.2, available at VMware Downloads.

To work around this issue if you do not want to upgrade, download the lcm-bundle-download-impl-2.1.0-RELEASE.jar file manually:

1. Log in to the SDDC Manager virtual machine as the root user through SSH or console.
   
   Note: This virtual machine can be identified in the vSphere Client (in the management cluster) by its name starting with vrm-.
   
   
2. Stop the LCM services by running these commands:
   
   service lcm-watchdogserver stop
   service lcm-init stop
   
   
3. Rename the /home/vrack/lcm/lcm-app/lib/lcm-bundle-download-impl-2.1.0-RELEASE.jar file by running this command:
   
   mv /home/vrack/lcm/lcm-app/lib/lcm-bundle-download-impl-2.1.0-RELEASE.jar /home/vrack/lcm/lcm-app/lib/lcm-bundle-download-impl-2.1.0-RELEASE.jar.bak
   
   
4. Unzip the 2148653_lcm-bundle-download-impl-2.1.0-RELEASE.zip file attached to this article.
   
   Note: A file named lcm-bundle-download-impl-2.1.0-RELEASE.jar should be created.
   
   
5. Use a file transfer utility to copy the lcm-bundle-download-impl-2.1.0-RELEASE.jar file to the /home/vrack/lcm/lcm-app/lib folder on the SDDC Manager virtual machine.
6. Set the appropriate ownership and permissions on the /home/vrack/lcm/lcm-app/lib/lcm-bundle-download-impl-2.1.0-RELEASE.jar file by running these commands:
   
   chown vrack:users /home/vrack/lcm/lcm-app/lib/lcm-bundle-download-impl-2.1.0-RELEASE.jar
   chmod 755 /home/vrack/lcm/lcm-app/lib/lcm-bundle-download-impl-2.1.0-RELEASE.jar
   
   
7. Start the LCM services by running these commands:
   
   service lcm-watchdogserver start
   service lcm-init start
   
   
8. Repeat the steps 1-7 on all additional racks
   
   Notes:
   • At this point the download can be attempted again.
   • The Customer Connect account used in SDDC Manager to download the update bundle might have been locked by previous failed download attempts. It can take up to three hours for the account to be unlocked.