The vCenter upgrade fails with the message: "Error from previous upgrade attempt: The validation of the upgrade failed."

Products

• VMware vCenter Server

Issue/Introduction

vCenter upgrade is unsuccessful.

Environment

8.0.X

Cause

This is because the upgrade ISO is attached to the vCenter instead of the patch ISO.

Resolution

To update vCenter by downloading the patch, please follow the procedure below:

 

• Log in to the Broadcom Support portal
• If you have not registered yet, register. 
• Log in with your registered user credentials. 
• Use the dropdown next to Username and select VMware Cloud Foundations.
• On the left hand side menu, click My Downloads.
• In the search bar in the upper right side of the page enter "VMware vSphere"
• Choose VMware vSphere

Note: Do not select "vCenter Server".

• According to the article below, choose one of the options based on the download you are looking for.

https://knowledge.broadcom.com/external/article/366685/vmware-vsphere-downloads-vmware-converte.html#mcetoc_1i29sq73k8

• After downloading the FP ISO, upload it to a datastore from which we will attach the ISO to the vCenter VM.
• Attach the ISO from the datastore by going to Edit Settings > Select Datastore in CD/DVD > Attach the ISO > and check the option for "Connected."
• Log in to VAMI, then navigate to Updates > Check Updates > Check CD-ROM > Stage > Install.

Additional Information

Impact/Risks:

Cannot proceed with the vCenter upgrade.