SMARTS utility sm_snmpwalk times out

Products

• VMware Smart Assurance

Issue/Introduction

SMARTS utility sm_snmpwalk times out

Environment

VMware Smart Assurance - SMARTS

Cause

Not getting a timely response back from the SNMP agent on the device

Resolution

First, check if it is a Counter-64 problem.  This can be checked by running the following command:

<BASEDIR>/IP/smarts/bin/sm_snmpwalk -o .1.3.6.1.2.1.1.31.1.1.1.6 <HOST>

Things to check when timeout occurs:

• Is correct community string being used
• Is correct IP address specified
• Is correct port used, i.e. if snmp agent is running on port other then 161.
• Do devices have access control list which is not allowing the machine where AM resides to do a snmp request.