Smarts AM: Interface relationships are missing for Juniper ERX routers

Products

• VMware

Issue/Introduction

Symptoms:




Interface relationships are missing for Juniper ERX routers in Smarts AM

Environment

VMware Smart Assurance - SMARTS

Cause

This issue is seen when MIB compression is being used for the Juniper ERX routers. Wnen MIB compression is used, it will prevent the discovery of certain interface layers that are necessary to build interface relationships. MIB compressioin is used because of the large amount of interfaces that a Juniper ERX router can have.

Resolution

The only way to completely resolve this issue and see all interface relationships forJuniper ERX routers in Smarts AM is to turn off MIB compression. However, doing so will mean that the discovery of the Juniper ERX routers may take a very long time. This is a trade-off decision that must be made based on the characteristics of your environment. If you require assistance in making this decision, contact your local EMC Customer Engineer (CE) or EMC Support and quote this solution ID.