Smarts SAM: SchedMaint events show up in SAM console, but devices do not enter maintenance

Products

• VMware

Issue/Introduction

Symptoms:




SchedMaint events show up in Smarts Service Assurance Manager (Smarts SAM) console, but devices do not enter maintenance
Smarts SAM Maintenance Adapter is not working

Environment

VMware Smart Assurance - SMARTS

Cause

Notification List "Maintenance" filter is not set correctly.

Resolution

If you encounter this issue, do the following:

1. From the Smarts SAM console, go to Configure > Global Manager Admin console.
2. Expand the Notification Lists branch on the tree.
3. Select the Notification List "Maintenance".
4. Ensure that the notification list is enabled and that the Filter is set correctly. In most cases where this issue occurs, the filter will be empty. Only devices that match this filter will enter maintenance.