Smarts SAM: Cannot delete or view properties of a UserProfile in Smarts SAM Global Manager

Products

• VMware

Issue/Introduction

Symptoms:


Cannot delete or view properties of a UserProfile in Smarts SAM Global Manager

Cannot run any operation on UserProfile from front end Smarts SAM Global Manager Admin Console

UserProfile is greyed out in Smarts SAM Global Manager Administration Console

Environment

VMware Smart Assurance - SMARTS

Resolution

Use the following dmctl command to DELETE the user from the back end:

<BASEDIR>/SAM/smarts/bin/dmctl -s INCHARGE delete ICS_User_<UserProfile>

You can use the following command to VIEW a user's info:

<BASEDIR>/SAM/smarts/bin//dmctl -s <domain> get ICS_User::<user>

Example:
    ./dmctl -s INCHARGE-SA get ICS_User::ICS-User-admin

Properties of ICS_User::ICS-User-admin:

    CreationClassName = ICS_User
                Description =
             DisplayName = admin
          LastChangedAt = 1445353266
                 MemberOf = ICS_UserProfile::ICS-PROFILE-admin-profile
                        Name = ICS-User-admin
             ServiceName =
                 UserName = admin
                       enable = TRUE