Smarts SAM: Notifications cleared in Smarts SAM do not propagate/clear to underlying Smarts OI domain

Products

• VMware

Issue/Introduction

Symptoms:




Notifications cleared in Smarts SAM do not propagate/clear to underlying Smarts OI domain

Environment

VMware Smart Assurance - SMARTS

Cause

The email adapter creates an sm_ems command, and this sms_ems command has an embedded tab (ctrl+v tab in Linux).

sm_ems -s $OI clear Test Test "Test " Test-Email momentary none ClearOnAcknowledge=TRUE

In Smarts OI, the sm_ems notification goes through sm_ems related code:

dmctl -s $OI find ICS_Notification::.*Test.*
ICS_Notification::NOTIFICATION-Test_Test_Test_09

In Smarts OI, the tab is rendered in its hex form. In Smarts SAM, the notification goes through NL processing as well. This issue occurs because during the NL processing, the tab is getting converted to \t because of ASCII parsing:

dmctl -s $SA find ICS_Notification::.*Test.* ICS_Notification::NOTIFICATION-Test_Test_Test\t

Resolution

EMC is evaluating the requirements to address this issue in an upcoming release. For the latest information on this issue, contact the EMC Customer Support Center throught the EMC Online Support site (http://support.emc.com) or by phone, and reference this solution ID.

Workaround
To work around this issue, you can do either of the following:

• Reconfigure the email adapter to eliminate the tab
• Use a double-backslash for the tab (\\t) instead of \t or ctrl+v tab.