Unexpected error while searching the database according to search criteria

Article Id: 32761

Status: Published

Updated On: 14-02-2018 08:20

Legacy Id: TEC1939282

Products:

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction:

Problem:

Upon any endpoint related search, the following error message appears “Error: Unexpected error while searching the database according to search criteria” and the following error is getting logged in JBoss server.log file:

2015-10-20 17:24:01,530 ERROR [com.ca.accesscontrol.policy.core.webservice.BackendSessionManager] error connecting to DMS: host name: [email protected], user name: ac_entm_pers
com.ca.accesscontrol.policy.core.exception.ACException: Connection to host [email protected] using user name: ac_entm_pers has failed with the returned error: ([email protected])
ERROR: Login procedure failed
ERROR: Password on target does not match client's password

Environment:

Privileged Account Managemer 12.8/12.8 SP1

Resolution:

This usually happens when ac_entm_pers account password mismatch, this is defined in:

PIM DMS database
PIM ENTM Web UI

For instructions on how to change this password please refer to the PIM Bookshelf (Implementation Guide > Changing CA ControlMinder Service Account Settings > Service Account Passwords > Change the ac_entm_pers Password).

Environment:

Release: ACP1M005900-12.8-Privileged Identity Manager
Component: