PPM 14.3 Process Escalation Tab Error - 401 Unauthorized

Article Id: 32757
Status: Published
Updated On: 14-02-2018 08:21
Legacy Id: TEC1207982
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

Problem:

When attempting to view the escalated processes, and error appears: 'Error 401- Unauthorized ! ERROR Error 401 - Unauthorized.  You are not authorized to view the page. If you are sure you have access, try login again or contact your system administrator'.

Steps to Reproduce:

  1. Administration > Data Administration > Processes
  2. Select the Escalation Tab 

Expected Result:  Escalated processes are displayed

Actual Result: Error appears: 'Error 401 - Unauthorized ! ERROR Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try login in again or contact your system administrator'

Cause:

Caused by CLRT-79194

Resolution:

Resolved in CA PPM 14.3 Generic Patch 1 and v14.4

Additional Information:

Reference TEC1696455 : PPM 14.3 Generic Patch available to resolve reported issues

 

Environment:

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component: