PPM 14.3 Process Escalation Tab Error - 401 Unauthorized

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS - Application
• Clarity PPM On Premise

Issue/Introduction

Problem:

When attempting to view the escalated processes, and error appears: 'Error 401- Unauthorized ! ERROR Error 401 - Unauthorized.  You are not authorized to view the page. If you are sure you have access, try login again or contact your system administrator'.

Steps to Reproduce:

1. Administration > Data Administration > Processes
2. Select the Escalation Tab 

Expected Result:  Escalated processes are displayed

Actual Result: Error appears: 'Error 401 - Unauthorized ! ERROR Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try login in again or contact your system administrator'

Cause:

Caused by CLRT-79194

Resolution:

Resolved in CA PPM 14.3 Generic Patch 1 and v14.4

Additional Information:

Reference TEC1696455 : PPM 14.3 Generic Patch available to resolve reported issues

 

Environment

Release: ESPCLA99000-14.3-Clarity-Extended Support Plus
Component: