Unable to connect to VMRC in vRA 8.4.x and 8.5.x

Products

• VMware Aria Suite

Issue/Introduction

This is a known issue affecting vRealize Automation 8.4 and 8.5.

Symptoms:

• When trying to connect to the remote console of a virtual machine the following error is seen

  Http failure response for https://vRAFQDN/provisioning/mgmt/compute-remote-console/<vmrc_id>: 500 OK
  

• provisioning-service-app logs contain entries similar to

  ERROR provisioning [host='provisioning-service-app-<provisioning-service_id>' thread='reactor-http-epoll-9' user='provisioning-xxxxxxxxxxxx(HOSTNAME)' org='<org_id>' trace='<trace_id>' parent='<parent_id>' span='<id>'] c.v.admiral.common.CustomProperties.validateEncryptionContext:394 - Encryption failed for resource /provisioning/requests/broker/<provisioning-service_id> - invalid argument in encryption context, Cause: orgId is null
  

Environment

VMware vRealize Automation 8.5.x
VMware vRealize Automation 8.4.x

Cause

The orgId property is not populated for some compute descriptions.

Resolution

This issue is resolved in VMware vRealize Automation 8.6 and later.

Workaround:
Currently, there is no workaround for this issue.