Unable to connect to VMRC in vRA 8.4.x and 8.5.x
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Unable to connect to VMRC in vRA 8.4.x and 8.5.x

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Article ID: 327431

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

This is a known issue affecting vRealize Automation 8.4 and 8.5.


Symptoms:
  • When trying to connect┬áto the remote console of a virtual machine the following error is seen

    Http failure response for https://vRAFQDN/provisioning/mgmt/compute-remote-console/<vmrc_id>: 500 OK
    
  • provisioning-service-app logs contain entries similar to

    ERROR provisioning [host='provisioning-service-app-<provisioning-service_id>' thread='reactor-http-epoll-9' user='provisioning-xxxxxxxxxxxx(HOSTNAME)' org='<org_id>' trace='<trace_id>' parent='<parent_id>' span='<id>'] c.v.admiral.common.CustomProperties.validateEncryptionContext:394 - Encryption failed for resource /provisioning/requests/broker/<provisioning-service_id> - invalid argument in encryption context, Cause: orgId is null
    


Environment

VMware vRealize Automation 8.5.x
VMware vRealize Automation 8.4.x

Cause

The orgId property is not populated for some compute descriptions.

Resolution

This issue is resolved in VMware vRealize Automation 8.6 and later.


Workaround:
Currently, there is no workaround for this issue.