Unable to login to web console & VAMI page of VCPLCM, post resetting the root password

Products

• VMware vCenter Server

Issue/Introduction

To be aware of the process on how to change the root account password in vCPLCM

Symptoms:
1. Once you reset the root account password, login to VAMI & web console fails

2. SSH access works fine with the new password set

3. Connecting to API fails with the new password

Cause

This issue occurs if you reset the root account password without using the script.

The root password is used to setup the encryption of the vault.

Resolution

Please implement the below steps in order to fix the issue:

1. Login to the vCPLCM appliance via SSH using vcplcm account and then switch to root account (using su command).

2. Execute the command : /opt/vmware/cplcm/scripts/change-password.sh --old_password='old-pw' --new_password='new-pw' --already_changed --force

3. Set the appropriate old and new password in the command.

This command will update VCPLCM vault config appropriately and you should be able to login using new root password

Workaround:
N/A

Additional Information

N/A

Impact/Risks:
Login to web console & VAMI page would fail, connection to API's will also fail and user won't be able to perform any action.