[vRNI] [6.6] [Patch] Fixes for clustering issue and UI non responsive
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[vRNI] [6.6] [Patch] Fixes for clustering issue and UI non responsive

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Article ID: 327235

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Updated On:

Products

VMware Aria Operations for Networks

Issue/Introduction

To mitigate UI unresponsiveness, clustering issues in vRNI 6.6.0.


Symptoms:
This patch resolves 2 different issues :
  • UI non responsive
  • Clustering failing when adding extra nodes to a single node deployment


Environment

VMware vRealize Network Insight 6.6.0

Resolution

  1. A patch is available to be applied to resolve the issue for vRNI version 6.6.


Workaround:

vRNI 6.6.0 Patch Download Details:
 

Patch Download https://ftpsite.vmware.com/download?domain=FTPSITE&id=02f0de096a6140f9ba9c989b2447d047-86c0b433f5d94a08ab5a774a3127f86c
File Name VMware-vRNI.6.6.0.P2.1651837449.patch.bundle
Size  130.3 MB 
SHASUM0cfa61c8bcf3d053e513a0dcb3ffebed3869ecb8


Before applying the patch, please restart the service restapilayer-service on platform (platform1 if you are running a cluster) with the below commands through the user "ubuntu" (ssh with the user "support" then execute "ub" to become "ubuntu" user)

/home/ubuntu/run_all.sh "sudo systemctl stop restapilayer-service.service"
/home/ubuntu/run_all.sh "sudo /home/ubuntu/build-target/restapilayer/stop-restapilayer.sh /home/ubuntu/build-target/restapilayer"
/home/ubuntu/run_all.sh "sudo systemctl start restapilayer-service.service"




Procedure to apply VMware-vRNI.6.6.0.P2.1651837449.patch.bundle:

  1. Download the VMware-vRNI.6.6.0.P2.1651837449.patch.bundle file from here . Save the file on you local system.
  2. Log into the vRealize Network Insight 6.6.0 UI as an Administrator user.
Note: The default admin@local account can be used.
  1. Navigate to Settings > Install and Support > Overview and Updates, then under Product, select Click here.
  2. Click Browse to select the  locally downloaded patch file (VMware-vRNI.6.6.0.P2.1651837449.patch.bundle) and click Upload.
Notes:
  • When the upload is complete, vRealize Network Insight show the Bundle Upload Complete message notification within 2-3 minutes and the bundle processing happens in the background.
  • Until the upload of the package happens, ensure that the session is not closed. If the session ends, you have to restart the upload process.
  • Do not refresh the page after bundle upload, until you see the Update Available message notification.
  1. In the Bundle Available message notification, click View details.
vRealize Network Insight Update screen appears.
  1. Read the Before you proceed instruction and click Continue.
  2. Wait for the pre-checks to complete, which verifies:
  • the disk space, including the space required for migration
  • the version
  • the NTP sync status
  • the bundle checksum
  1. Click Install Now.
You can see the approximate time required to complete the update process on your setup.
  1. Once the update process begins, the vRealize Network Insight Update screen provides the status of the update process.
  2. Upon the completion of update process, you will see a completion message.
 
Procedure to Download and Apply the vrlcm-vrni-6.6.0-6.6.0.P2.1651837449.patch via vRLCM:
  1. Download the vRLCM patch at the following link:
    1. Name: vrlcm-vrni-6.6.0-6.6.0.P2.1651837449.patch
      Size: 134 MiB
      Download: https://ftpsite.vmware.com/download?domain=FTPSITE&id=00b73580834d4525990d6974d62ae512-a500eb17e17947cb853a29ce6726c657
  2. Before applying the patch, please restart the service restapilayer-service on platform (platform1 if you are running a cluster) with the below commands through the user "ubuntu" (ssh with the user "support" then execute "ub" to become "ubuntu" user)
    1. /home/ubuntu/run_all.sh "sudo systemctl stop restapilayer-service.service"
    2. /home/ubuntu/run_all.sh "sudo /home/ubuntu/build-target/restapilayer/stop-restapilayer.sh /home/ubuntu/build-target/restapilayer"
    3. /home/ubuntu/run_all.sh "sudo systemctl start restapilayer-service.service"
  3. Apply the patch to our binaries using the steps in the link below:
    1. https://docs.vmware.com/en/VMware-vRealize-Suite-Lifecycle-Manager/8.8/com.vmware.vrsuite.lcm.8.8.doc/GUID-DB30A1A6-6DD4-421A-BADF-3C60C21FF456.html


Additional Information

Impact/Risks:

The issue is applicable to all types of vRNI deployments from 6.6 onwards (vRNI On-Premises and vRNI Cloud)