Managing fault alerts in Aria Operation

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Fault-based alerts not automatically resolved/cleared up after event/alert has been cleared from monitoring source (e.g vCenter)

Environment

Aria Operation 8.x

Cause

• Fault-based alerts come from the monitoring source, such as vCenter.
• Fault-based alerts are not resolved or cleared automatically by Aria Operations.

Resolution

Cancel a Fault Alert

1. Log into the UI as an administrative user.

   • For 8.17 and below:
     Navigate to Troubleshoot > Alerts > All Alerts

   • For 8.18 and above:
     Navigate to Operations > Alerts > All Alerts.

2. Select the desired Fault Alert and click Actions > Cancel Alert.

3. Click Yes to confirm and then click OK.

Note: If the alert re-triggers, then the fault alarm is still active on the source.

Additional Information

• When the alarm is cleared from the monitoring source, the alert becomes inactive within a few collection cycles.
• Manually canceling a fault-based alert will not clear the underlying alarm from the source.  Canceling an active monitoring source fault-based alert will result in the alert re-triggering.
• For for information on alert types, see Defining Symptoms for Alerts