SDDC Manager Add host or Commission host fails with error - FAILED_TO_ACQUIRE_RESOURCE_LOCKS or FAILED_TO_RELEASE_RESOURCE_LOCKS

Products

• VMware Cloud Foundation

Issue/Introduction

To be able to add host to the cluster or commission the host through SDDC Manager even when there are no deployment or resource locks on SDDC manager.

• Unable to commission or add host to cluster in SDDC Manager, fails with the below error
  • FAILED_TO_ACQUIRE_RESOURCE_LOCKS
  • FAILED_TO_RELEASE_RESOURCE_LOCKS
• Checked and confirmed no databasechangeloglock in platform / operationsmanager / domainmanager / lcm database in SDDC Manager

Similar errors are seen in the operationsmanager.log

/var/log/vmware/vcf/operationsmanager/operationsmanager.log

YYYY-MM-DDTHH:MM:SS+0000 ERROR [vcf_om,04adc7e2333d52c6,8c0a] [c.v.e.s.o.model.error.ErrorFactory,pool-2-thread-11] [DTOGOO] FAILED_TO_ACQUIRE_RESOURCE_LOCKS Failed to acquire resource locks
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Failed to acquire resource locks

YYYY-MM-DDTHH:MM:SS.019+0000 ERROR [vcf_om,04adc7e2333d52c6,8c0a] [c.v.e.s.o.model.error.ErrorFactory,pool-2-thread-11] [DTOGOO] FAILED_TO_RELEASE_RESOURCE_LOCKS Failed to acquire resource locks com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Failed to acquire resource locks

Environment

VMware Cloud Foundation 4.x

VMware Cloud Foundation 5.x

Cause

Stale credential/task entries from an old host with the same name

Resolution

Contact Broadcom Support for assistance.