NSX Audit User is missing from SDDC Password Management

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:
NSX Audit user is missing from the SDDC Password Management.

Cause

Potential causes for the missing credential entry.

• A known issue with SDDC 5.0 where the user is not generated during new WLD creation.
• User was not imported during a 3.x migration to 4.x
• The edges were deployed/redeployed outside of SDDC and imported into SDDC with edge_cluster_sync utility.

Resolution

1.Take a snapshot of the SDDC Manager Appliance.

2. Download the cred_doctor.py script attached to the KB. (SHA256 Hash = 77850439DD68D7DD02C2734AFABD87D9BA1B4D3255499D7849A3B49E3CB35B54)

3. Transfer the script to the tmp directory on SDDC Manager, or copy the contents to a file on the SDDC Manager.

4. SSH to the SDDC Manager with vcf user, and elevate to root with su.

5. Execute the script.
python /tmp/cred_doctor.py

6.Once the credential entry has been added to the SDDC Manager run a password remediate from the password manager on the new account. If that fails, you may need to reset the password on the NSX appliance manually. See Credential operations fail on NSX Components in SDDC Manager