[VCDR] Quiesced snapshot of target virtual machines in protection groups failed

Products

• VMware Live Recovery
• VMware Cloud on AWS

Issue/Introduction

Symptoms:
An event that fails to take a quiesced snapshot is displayed on the VCDR console as below.

・VCDR console > Protection groups > [Target Protection group] > Events tab

　Severity : 
　Warn

　Description :
　Quiesced Snapshot failed for VM XXX in snapshot 'XXXXX - Every XX hours - 202X-XX-XXTXX:00 UTC' with error'

You see the error in vmware.log:
202X-XX-XXTXX:XX:XX.000Z| vmx| I125: Msg_Post: Warning
202X-XX-XXTXX:XX:XX.000Z| vmx| I125: [msg.snapshot.quiesce.vmerr] The guest OS has reported an error during quiescing.
202X-XX-XXTXX:XX:XX.000Z| vmx| I125+ The error code was: 5
202X-XX-XXTXX:XX:XX.000Z| vmx| I125+ The error message was: 'VssSyncStart' operation failed: IDispatch error #8449 (0x80042301)

As shown below, logs related to the third-party backup agent are output to the Guest OS event log.

Event Source : Service Control Manager
Event ID : 7045
Level : Information
Service Name : BeVssProvider
Service File Name : "C:\Program Files\Symantec\Backup Exec\RAWS\VSS Provider\bevssprovider.exe"

Cause

This issue can be caused by the third-party backup agent.

Resolution

1.If the third-party backup agent is required, reboot the virtual machine.
2.If the third-party backup agent is not required, please uninstall the third-party backup agent.

Additional Information

Cannot create a quiesced snapshot because the snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine (1018194)