[VMC on AWS] Cannot ping to vRealize Log Insight Cloud Cloud Proxy

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Cannot ping to vRealize Log Insight Cloud Cloud Proxy.
• Cannot monitor Cloud Proxy's health by pinging.

Cause

This is expected behavior of vRealize Log Insight Cloud Cloud Proxy.
Cloud Proxy refers to its iptables based on Photon OS by default.
Because of iptables, Cloud Proxy does not allow ICMP packet from external server.

Resolution

There are no way to allow inbound ICMP packet in Cloud Proxy.
Alternatively, you can check Cloud Proxy's status by vRealize Log Insight Cloud > Configuration > Cloud Proxies.