[VMC on AWS] Unable to access NSX Manager via private URL using CSP credentials with an error code 98

Products

• VMware Cloud on AWS

Issue/Introduction

To provide information on a known issue.

Symptoms:
Users may not be able to access NSX Manager via private URL using CSP credentials and seeing the following error if they belong to multiple organizations.
{"module_name":"common-service","error_message":"Unauthorized","error_code":98}

Cause

When user belongs to multiple organization logs into NSX Manager via private URL using CSP credentials, an access token is internelly generated to access NSX Manager of the default organization. Therefore, logging into NSX Manager of an organization that is not set as the default organization will fail.

Resolution

This issue will be fixed in the future release.

Workaround:
Before logging into NSX Manager, set the organization which contains NSX Manager you would like to access as the default organization.
How do I specify a default Organization
https://docs.vmware.com/en/VMware-Cloud-services/services/Using-VMware-Cloud-Services/GUID-2F23388B-A8C2-4230-BDE8-37406BC16C92.html

Additional Information

Impact/Risks:

Customer may not be able to access NSX Manager via private URL using CSP credentials.