The following instruction will give a work-around to customers suffering with the given symptom.
vCenter Cloud Gateway shows "Update [version number] is not found" when logging into console.
With the past update session failing once, the "software_update_state.conf" file has its status changed to "INSTALL_FAILED", which suppresses the auto-update to run.
1.Login to the vCGW via SSH and find the file "/etc/applmgmt/appliance/software_update_state.conf".
2. Open the file with the cat command.
3. Delete the line "operation_id": "/storage/core/software-update/stage_install_operation".
4. Edit and change the line ["state": "INSTALL_FAILED"] to ["state": "UP_TO_DATE"].
5. Delete the "," (comma) in the line "latest_query_time": "20xx-xx-xxTxx:xx:xxZ".
6. The expected line would look like:
{
"state": "UP_TO_DATE",
"version": "x.x.x.x",
"latest_query_time": "20xx-xx-xxTxx:xx:xxZ"
}
7. No service restarts or updates are required. Login to the vCGW console UI and check that the error is gone.
The customer cannot get their newest version of update for their vCenter Cloud Gateway.