[VMC on AWS] Unable to add on-premises Active Directory over LDAP as an identity source when linking from Cloud SDDC
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Article ID: 327101
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Updated On:
Products
VMware Cloud on AWS
Issue/Introduction
This article provides information why you are unable to add on-premises Active Directory over LDAP as an identity sourceĀ for the SDDC vCenter Server.
Symptoms: Unable to add on-premises Active Directory over LDAP as an identity source for the SDDC vCenter Server.
Error message: Failed to probe provider connectivity [URI: ldaps://xxx.xxx.xxx:636]; tenantName [vmc.local], userName [xxxxx] Caused by: Can't contact LDAP server
Cause
An on-premises DNS server is not configured for your management gateway on SDDC so that it can resolve the FQDN for the identity source.
Resolution
Ensure that an on-premises DNS server is configured for your management gateway on SDDC using VMC console. To get started with the DNS configuration, refer the operations guide on how to Configure DNS Services. Also ensure that you have met the prerequisites in Hybrid Linked Mode Prerequisites.