[VMC on AWS] HCX stuck tasks not cleared in the HCX UI
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[VMC on AWS] HCX stuck tasks not cleared in the HCX UI

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Article ID: 327097

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Updated On:

Products

VMware Cloud on AWS

Issue/Introduction

This article provides information about clearing HCX stuck tasks.

Symptoms:
HCX stuck tasks remain as invalid and cosmetic ones on the Activity Logs in the HCX UI.

Cause

HCX stuck tasks are not cleared by restarting the HCX App Engine service.

Resolution

HCX stuck tasks which are cosmetic in nature will be cleared after 30 days.
If HCX stuck tasks need to be cleared immediately, create an SR with VMC Global Support (How to file a Support Request in Customer Connect and via Cloud Services Portal (2006985) (vmware.com) ) with the following information:
  • SDDC ID
  • Screenshot of the target task


Additional Information

Impact/Risks:
There is no impact on the SDDC as they are invalid and cosmetic.