vSAN Health Service - vSAN HCL Health - Host issues retrieving hardware info
Article ID: 326872
Updated On:
Products
Issue/Introduction
Environment
VMware vSAN (All Versions)
Resolution
Q: What does the vSAN HCL Health - Host issues retrieving hardware info check do?
If this health status is not green (OK), HCL information cannot be retrieved from the ESXi host.
Q: What does it mean when it is in an error state?
The vSAN health service for this host is not working properly, and no HCL information for the host is available.
Two possible causes:
- Host is not responsive or cannot be connected.
- vSAN health service on this host has stopped or is not responding.
Q: How does one troubleshoot and fix the error state?
Verify that the host and the vSAN health service are responsive.
You can check the status of the vSAN health service on the host.
Use SSH to log into the host and check the status with the following command:
/etc/init.d/vsanmgmtd status
You also can manually restart the vSAN health service with the following command:
/etc/init.d/vsanmgmtd restart
It's frequently beneficial to restart health service on vCenter at the same time:
service-control --stop vmware-vsan-health && service-control --start vmware-vsan-health
If the ESXi host fails to connect from vCenter Server or is not responsive, first resolve the problems with the host, and then check the health status. If needed, please contact Broadcom support to diagnose an unresponsive host.
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