vSAN Health Service - HCL Health - Host issues retrieving hardware info
Article ID: 326872
Updated On:
Products
VMware vSAN
Issue/Introduction
This article explains the HCL Health - Host issues retrieving hardware info check in the vSAN Health Service and provides details about why it might report an error.
Environment
VMware vSAN 6.7.x
VMware vSAN 6.5.x
VMware vSAN 6.6.x
VMware vSAN 6.5.x
VMware vSAN 6.6.x
Resolution
Q: What does the HCL Health - Host issues retrieving Hardware Info check do?
A: If this health status is not green (OK), HCL information cannot be retrieved from the ESXi host.
Q: What does it mean when it is in an error state?
A: The vSAN health service for this host is not working properly, and no HCL information for the host is available.
Two possible causes:
Q: How does one troubleshoot and fix the error state?
A: Verify that the host and the vSAN health service are responsive.
You can check the status of the vSAN health service on the host.
For ESXi 6.0 Update 2 or later, use SSH to log into the host and check the status with the following command:
You also can manually restart the vSAN health service with the following command:
It's frequently beneficial to restart health service on vCenter at the same time:
For ESXi version 6.0.0 or 6.0 Update 1, vSAN health service is integrated into the host daemon. Check the host daemon status with the following command:
If the ESXi host fails to connect from vCenter Server or is not responsive, first resolve the problems with the host, and then check the health status. If needed, please contact VMware support to diagnose an unresponsive host.
A: If this health status is not green (OK), HCL information cannot be retrieved from the ESXi host.
Q: What does it mean when it is in an error state?
A: The vSAN health service for this host is not working properly, and no HCL information for the host is available.
Two possible causes:
- Host is not responsive or cannot be connected.
- vSAN health service on this host has stopped or is not responding.
Q: How does one troubleshoot and fix the error state?
A: Verify that the host and the vSAN health service are responsive.
You can check the status of the vSAN health service on the host.
For ESXi 6.0 Update 2 or later, use SSH to log into the host and check the status with the following command:
- /etc/init.d/vsanmgmtd status
You also can manually restart the vSAN health service with the following command:
- /etc/init.d/vsanmgmtd restart
It's frequently beneficial to restart health service on vCenter at the same time:
- service-control --stop vmware-vsan-health && service-control --start vmware-vsan-health
For ESXi version 6.0.0 or 6.0 Update 1, vSAN health service is integrated into the host daemon. Check the host daemon status with the following command:
- /etc/init.d/hostd status
If the ESXi host fails to connect from vCenter Server or is not responsive, first resolve the problems with the host, and then check the health status. If needed, please contact VMware support to diagnose an unresponsive host.
Feedback
Yes
No
Powered by
