vSAN Health Service - vSAN HCL Health - Controller is VMware certified for ESXi release
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vSAN Health Service - vSAN HCL Health - Controller is VMware certified for ESXi release

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Article ID: 326862

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Updated On:

Products

VMware vSAN

Issue/Introduction

This article explains the vSAN HCL Health – Controller is VMware certified for ESXi release check in the vSAN Health Service and provides details on why it might report an error.

Adherence to the VMware Compatibility Guide (VCG)/Hardware Compatibility Guide (HCL) is critically important to the stability of vSAN environments. Experience has shown that failing to observe the VCG often leads to production outages over time. It is, therefore, very important to monitor the health checks in the HCL checker category. For more information, see the VMware Certified Compatibility Guides.

Environment

VMware vSAN 6.x
VMware vSAN 8.0.x
VMware vSAN 7.0.x

Resolution

Q: What does the vSAN HCL Health - Controller release support health check do?

This check verifies if the vSAN controller is certified by VMware against the current installed ESXi version.

Q: What does it mean when it is in an error state?

The current ESXi release is not certified by VMware or HCL DB is not up-to-date. For the second case, please refer to the health check result of vSAN HCL DB up-to-date.

Notes: If the health check is empty, it may be caused by 'vSAN HCL DB up-to-date' or 'SCSI controller is VMware certified' check not being green. Please address the warning of those two health checks first.
 

Q: How does one troubleshoot and fix the error state?

If health check shows warning, please make sure the vSAN HCL DB is up-to-date. If warning is persistent, please consider upgrading ESXi to supported release.

If health check result is empty, it may caused by 'vSAN HCL DB up-to-date' or 'SCSI controller is VMware certified' check is not green. Please address the warning of those two health checks first.


For more information on how to query the make, model, and version of your storage I/O controller, see the VMware vSAN Diagnostics and Troubleshooting Reference Manual. If you still have difficulty determining storage I/O controller information, contact VMware Support to assess the situation fully. Do not simply rely on the automated health checks. VMware Support will also assist with any mitigation steps. For more information, see How to file a Support Request in Customer Connect (2006985).

Additional Information

For more information on collecting VMware vSAN logs, see Collecting vSAN support logs and uploading to VMware (2072796).

vSAN Health Service - Cluster Health - vSAN Health Service up-do-date
vSAN Health Service - Cluster Health - Advanced vSAN configuration in sync
vSAN Health Service - Network Health - Hosts disconnected from vCenter Server
vSAN Health Service - Network Health - Unexpected vSAN cluster members
vSAN Health Service - Network Health - vSAN Cluster Partition
vSAN Health Service - Network Health – Hosts with vSAN disabled
vSAN Health Service - Network Health - All hosts have a vSAN vmknic configured
vSAN Health Service - Network Health - All hosts have matching subnets
vSAN Health Service - Network Health - All hosts have matching multicast settings
vSAN Health Service - Network Health - Hosts small ping test (connectivity check) and Hosts large ping test (MTU check)
vSAN Health Service - Network Health - Hosts with connectivity issues
vSAN Health Service - Network Health – Multicast assessment based on other checks
vSAN Health Service - Data Health – vSAN Object Health
vSAN Health Service - Physical Disk Health - Metadata Health
vSAN Health Service - Physical Disk Health - Overall Disk Health
vSAN Health Service - Limits Health – Current Cluster Situation
vSAN Health Service - Limits Health – After one additional host failure
vSAN Health Service - Physical Disk Health - Disk Capacity
vSAN Health Service – Physical Disk Health – Software State Health
vSAN Health Service – Physical Disk Health – Component Metadata Health
vSAN Health Service - Physical Disk Health – Congestion
vSAN Health Service - Physical Disk Health – Memory pools
vSAN Health Service – vSAN HCL Health – Controller Driver
vSAN Health Service - vSAN HCL Health – vSAN HCL DB up-to-date
vSAN Health Service - vSAN HCL Health – SCSI Controller on vSAN HCL
vSAN Health Service - Cluster Health – CLOMD liveness check
vSAN Health Service - Cluster Health - vSAN Health service installation
vSAN Health Check Information
vSAN Health Service - Network Health - Active Multicast connectivity check