SD-WAN Edge experiencing Dataplane Service failures after upgrade

Products

• VMware
• VMware SD-WAN by VeloCloud

Issue/Introduction

Symptoms:
A VMware SD-WAN Edge may experience a Dataplane Service failure, generate a core file and restart to recover. On a customer site deployed with a High Availability topology, both the Active and Standby Edge experience this issue and client users would experience traffic disruptions the same as in a standalone topology.

This bug specifically impacts edges running versions 5.2.2.0 and 5.2.2.1.

Environment

VMware SD-WAN
VMware SD-WAN by VeloCloud

Cause

While managing recursive route resolution, there is a potential for memory corruption of resolved connected routes leading to corruption of the route object's memory pool resulting in Edge service failure.

This is caused by known issue #138691

Resolution

This issue is resolved in VMware SD-WAN Edge version 5.2.2.2 (R5222-20240223-GA).
5.2.2.2 Release Notes - https://docs.vmware.com/en/VMware-SASE/5.2.2/rn/vmware-sase-522-release-notes/index.html

For more information please see VMware SD-WAN Software Upgrade FAQs

Additional Information

To be alerted when this article is updated, click Subscribe to Article in the Actions box.