This article provides steps to resolve the error
back-end property provider when checking vSAN health through the vSphere Web Client.
Symptoms:
- Checking vSAN health using using the vSphere Web Client fails with the error:
The query execution timed out because of a back-end property provider
'com.vmware.vsphere.client.storage.impl.StoragePropertyProvider' which took more than 120 seconds.
[ERROR] usage-data-collector-thread com.vmware.ph.upload.service.UploadServiceImpl Failed 3 of 3 attempts to get
manifest from VMware server. The reason for the last failure was (enable 'debug' level logging to see the stack trace for every failed
attempt): org.apache.http.conn.ConnectTimeoutException: Connect to vcsa.vmware.com:443 [vcsa.vmware.com/<IP Address>]
failed: connect timed out. com.vmware.ph.upload.exception.ConnectionException: org.apache.http.conn.ConnectTimeoutException:
Connect to vcsa.vmware.com:443 [vcsa.vmware.com/<IP Address>] failed: connect timed out
INFO vsan-health[PhoneHomeCollector] [VsanPhoneHomeUtil::isVcPhoneHomeEnabled] VC CEIP Enabled Status : True
...
WARNING vsan-health[EventMonitor] [VsanCloudHealthUtil::checkNetworkConnection] Internet is not connected.