How to Reset the Admin Password in VMware Aria Operations

Products

VMware Aria Suite

Issue/Introduction

This article provides steps to reset the admin user password in VMware Aria Operations (formerly known as vRealize Operations).

You may want to reset the VMware Aria Operations admin password if:

You forget the administrator password and you cannot access the Admin UI l to apply global settings or operations to VMware Aria Operations.

Note: There is no default admin password in VMware Aria Operations; the password is set during installation.

The admin password has expired.
When logging in to the VMware Aria Operations Admin or Product UI, it fails with an error similar to:

General error occurred
Incorrect user name/password
Incorrect user name or password
When upgrading Aria Operations through VMware Aria Suite Lifecycle it fails with error "LCMVROPSYSTEM25013 VMware Aria Operations login failure for 'admin' user.
Provide correct credentials and confirm that VMware Aria Operations cluster status is online."

Environment

VMware Aria Operations 8.x
VMware vRealize Operations 8.x
VMware vRealize Operations 7.x
VMware vRealize Operations 6.x

Resolution

Process to reset admin password in VMware Aria Operations:

Criteria to create password
Update the admin Password
Reset the admin Password

Criteria to Create Password:

VMware Aria Operations passwords must contain at least 8 characters, one upper case, one lower case, one numerical digit, and one special character.
Special characters include: !@#$%^&*+= ".
The password must also be different from the last 5 historical passwords.
The password cannot match the username, or contain the "password" keyword
The admin user account spans the local OS, as well as the Application. This could lead to the password being locked on one side, and not the other. It's important to follow the necessary steps below very carefully to avoid the account getting misaligned on the local OS vs the Application.

Update the admin Password

To update or change the admin password in VMware Aria Operations, follow the steps below.

Log into the VMware Aria Operations admin UI as the local admin user.

Example: https://IP_or_FQDN/admin

Note: Replace IP_or_FQDN with the actual IP or FQDN of the VMware Aria Operations UI.

Click the drop-down on the User icon in the upper right corner and click Change Administrator Password.
Enter the current admin password, then enter and confirm a new password.
Click Save.

Log out and back into the admin UI using the new password to confirm it works.

Reset the admin Password

Note before resetting the admin password:

Ensure that the account is not locked out by following Log in to Admin and Product UI as admin fails in VMware Aria Operations
If Aria Operations is integrated in Aria Operations for Logs, ensure the integration is configured to use a service account and not the Aria Operations admin account.
- Aria Operations integration in Aria Operations for Logs is a common cause of admin account lockout issues in Aria Operations.

To reset the admin password, follow the steps below:

Log in to the Master node as root via SSH or Console.
Run the following command and follow the prompts:

$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmware-vcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py --reset

Notes:

This will change the password across all nodes in the cluster.
If you receive an error similar to Saved existing admin user credentials into backup file Call failed: Code 500 - HTTP Error 500: Internal Server Error Response: {"error_message_key":"general.failure","error_arguments":["1","passwd: Have exhausted maximum number of retries for service\n"]}, then the password entered does not meet the complexity or history requirements.

Additional Information

After changing the admin user password, ensure the password is updated in any existing integrations, such as VMware Aria Operations for Logs (formerly known as vRealize Log Insight) , VMware Aria Suite Lifecycle (formerly known as vRealize Lifecycle Manager) or if using SDDC that it also has the correct password.

For information on resetting the root password, see How to reset the root password in VMware Aria Operations.

If after you reset the password you are unable to login please ensure the account is not locked as per kb Log in to Admin and Product UI as admin fails in Aria Operations