Slow power on and storage operations with the HP Smart Array P410i controller

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Power on and storage operations are slow with the HP Smart Array P410i controller
• If ESX becomes unresponsive on the HP Smart Array P410i and you press ALT+F12, you see the error:
  
  WARNING: SCSILinuxAbortCommands Failed.
  WARNING: VSCSIFs:240:handle 8192 (vscsi0:0):Failed
  hpsa0 abortingcmd 0x2a 0:0 serial:0x132902e
  hpsa :pollcomplete ():returning 1
  hpsa0:SendCmd Timeout out, No command list.

Environment

VMware ESX 4.0.x
VMware ESXi 4.0.x Embedded
VMware ESXi 4.1.x Installable
VMware ESXi 4.1.x Embedded
VMware ESXi 4.0.x Installable
VMware ESX 4.1.x

Resolution

This is a known issue. For more information, see the Supported Hardware Issues section of the vSphere 4.0 Release Notes and ESXi 4.1 Update 1 Release Notes.

To resolve this issue, install the HP 256MB P-series Cache Upgrade.
 

Note: The preceding link was correct as of April 15, 2010. If you find the link is broken, provide feedback and a VMware employee will update the link.