2024-02-20T11:18:23.933Z In(05) vmx - Msg_Post: Warning
2024-02-20T11:18:23.933Z In(05) vmx - [msg.snapshot.quiesce.vmerr] The guest OS has reported an error during quiescing.
2024-02-20T11:18:23.933Z In(05)+ vmx - The error code was: 5
2024-02-20T11:18:23.933Z In(05)+ vmx - The error message was: 'VssSyncStart' operation failed: IDispatch error #8451 (0x80042303)
Log Name: Application
Source: VSS
Date: 20/02/2024 11:15:06
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: redacted
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CLSIDFromString({564d7761-7265-2056-5353-000000010000}). hr = 0x80070002, The system cannot find the file specified.
.
Operation:
Unregistering Provider
Context:
Provider ID: {564d7761-7265-2056-5353-2050726f7669}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8193</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-20T11:15:06.9357670Z" />
<EventRecordID>7090</EventRecordID>
<Channel>Application</Channel>
<Computer>redacted</Computer>
<Security />
</System>
<EventData>
<Data>CLSIDFromString({564d7761-7265-2056-5353-000000010000})</Data>
<Data>0x80070002, The system cannot find the file specified.
</Data>
<Data>
Operation:
Unregistering Provider
Context:
Provider ID: {564d7761-7265-2056-5353-2050726f7669}</Data>
<Binary>2D20436F64653A20434F525052564D4330303030313530322D2043616C6C3A20434F525052564D4330303030313339382D205049443A202030303030343934302D205449443A202030303030343934342D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
This issue occurs when a stale registry key for the VMware Snapshot Provider is left in Windows registry:
HKEY_LOCAL_MACHINE\STSTEM\CurrentControlSet\Services\VSS\Providers\{564d7761-7265-2056-5353-2050726f7669}
This key should only exist while a quiesced snapshot is being created or consolidated, but not before or after.
To resolve this issue, follow the steps below:
Once these steps have been taken, please try taking a quiesced snapshot of the virtual machine to confirm the solution.