vRealize Automation 8.8.2 and above appliance snapshot fails
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Article ID: 326150
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Updated On:
Products
VMware Aria Suite
Issue/Introduction
Beginning with versions 8.8.2:
Services within the appliance should not be stopped.
Quiescing is required.
Symptoms:
Creation of snapshots for appliances fail when using Aria Lifecycle Manager 8.x (formally vRealize Suite Lifecycle Manager 8.x) for the following versions:
Documentation for vRA 8.0 for Backing up a vRA 8.x appliance contained instructions for adding /usr/sbin/pre-freeze-script and /usr/sbin/post-thaw-script, which stop services before taking the snapshot.
If these scripts are uploaded or created on the appliance, for versions 8.8.2 and above, creating quiesced snapshots fail. This occurs due to the long time it takes for services to stop.
Resolution
Remove the Scripts
Prerequisites
You have access to root user and password
You have SSH or console access to each virtual appliance.