Aria Automation Orchestrator 8.x cluster root password update fails in vRSLCM with error code LCMVACONFIG80003 or LCMVROVACONFIG100025

Products

• VMware Aria Suite

Issue/Introduction

This article will assist in restoring a clustered Aria Automation Orchestrator 8.x instance to a consistent state if:

• The Aria Automation Orchestrator 8.x appliances do not have the same root password
• The product admin password or the root password is expired on any of the appliances.

Symptoms:

• You have an installed and clustered instance of Aria Automation Orchestrator 8.x managed with Aria Suite Lifecycle 8.x.
• A recent attempt to update the root password fails in Aria Suite Lifecycle with error code LCMVACONFIG80003 or LCMVROVACONFIG100025.

Environment

Aria Automation Orchestrator 8.x
Aria Suite Lifecycle 8.x

Resolution

See the Workaround section for additional information.

Workaround:

Prerequisites

• Please take simultaneous non-memory snapshots of each virtual appliance(s) in the cluster.
• You have SSH or console access to each virtual appliance.

Procedure

Note: This procedure will restart Aria Automation Orchestrator 8.x services and will incur downtime.

Follow the steps below on each Aria Automation Orchestrator 8.x node to update the root password.

1. SSH into the Aria Automation Orchestrator 8.x appliance.
2. Run the following command and supply a new password

   passwd new_password

Note: new_password should be the same for all the Aria Automation Orchestrator appliances.

3. Run the below command to sync the Aria Automation Orchestrator 8.x admin password with the root password of the nodes

   vracli vro sync-cc-password

4. Wait 5-10 minutes for synchronization to complete.
5. After Aria Automation Orchestrator 8.x appliances are up and running, perform an inventory sync in Aria Suite Lifecycle.

Note: The inventory sync request created in Aria Suite Lifecycle is expected to fail as it will not have the new password details.

1. In the failed inventory sync request, enter the new password in the retry parameters and proceed.