vRealize Orchestrator (vRO) node is stuck on config-wizard page

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• You are unable to access the page https://vRA-vROFQDN:8283/vco-controlcenter/
• You are redirected back to the URL https://vRA-vROFQDN:8283/vco-controlcenter/#/config-wizard

Environment

VMware vRealize Orchestrator 7.x
VMware vRealize Orchestrator 7.5.x
VMware vRealize Orchestrator 7.6.x

Cause

Datacenter outages and application restoration can lead to corrupted files. 

Manually changing application settings with vcac-vami and or vcac-config commands or manual manipulating configuration files can lead to unexpected product behavior.

Hostname changes or certificate changes can lead to scenarios where these instructions maybe required.

Resolution

This is a known issue affected vRealize Orchestrator 7.x.  Currently there is no resolution.

See the workaround below for further details.

Workaround:

1. Open an SSH session to the affected vRO node
2. Run the following commands

   cd /var/lib/vco/app-server/conf
   touch update
   chown vco:vco update
   service vco-configurator restart

3. Attempt to access vRO control center on the the node by navigating to https://vRO-vRAFQDN:8283/vco-controlcenter