vRealize Orchestrator (vRO) node is stuck on config-wizard page
search cancel

vRealize Orchestrator (vRO) node is stuck on config-wizard page

book

Article ID: 326129

calendar_today

Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • You are unable to access the page https://vRA-vROFQDN:8283/vco-controlcenter/
  • You are redirected back to the URL https://vRA-vROFQDN:8283/vco-controlcenter/#/config-wizard


Environment

VMware vRealize Orchestrator 7.x
VMware vRealize Orchestrator 7.5.x
VMware vRealize Orchestrator 7.6.x

Cause

Datacenter outages and application restoration can lead to corrupted files. 

Manually changing application settings with vcac-vami and or vcac-config commands or manual manipulating configuration files can lead to unexpected product behavior.

Hostname changes or certificate changes can lead to scenarios where these instructions maybe required.

Resolution

This is a known issue affected vRealize Orchestrator 7.x.  Currently there is no resolution.

See the workaround below for further details.

Workaround:
  1. Open an SSH session to the affected vRO node
  2. Run the following commands
    cd /var/lib/vco/app-server/conf
    touch update
    chown vco:vco update
    service vco-configurator restart
  3. Attempt to access vRO control center on the the node by navigating to https://vRO-vRAFQDN:8283/vco-controlcenter