After deploying VMware Aria Automation Orchestrator (formerly known vRealize Orchestrator) the UI spins and never loads.

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• After deploying VMware Aria Automation Orchestrator (formerly known as VMware vRealize Orchestrator) the UI spins and never loads

• The pods are running when executing the command kubectl get pods -n prelude
• The following errors may be present within /services-logs/prelude/vco-app/file-logs/vco-server-app.log

  2022-05-12T06:35:55.961Z ERROR vco [host='vco-app-86dffc684c-79ls5' thread='http-nio-8280-exec-3' user='-' org='-' trace='-'] {} com.vmware.o11n.web.SameTenantContextFilter - Could not retrieve IDP configuration for tenant 'vsphere.local'
  java.lang.IllegalStateException: Failed to create IdP configuration for tenant vsphere.local
  at com.vmware.o11n.authentication.http.idp.IdPMetadataSettingManager.getOrCreateIdPConfigurationIfNeeded(IdPMetadataSettingManager.java:73) ~[o11n-cafe-sdk-sso-8.4.2.jar:?]

Environment

VMware vRealize Orchestrator 8.x
VMware Aria Automation Orchestrator 8.12.x

Cause

The incorrect tenant has been selected when configuring the Authentication Provider.

Resolution

1. Validate the current default tenant configured within vCenter running the following command:

curl -k https://ID1/websso/SAML2/Metadata/ | more

Note: Where ID1 is the vCenter FQDN

2. The output of this command will display the current default tenant within vCenter as the attribute for entityID.

entityID="https://ID1/websso/SAML2/Metadata/ID2">

Where:

• ID1: vCenter FQDN
• ID2: Default tenant

Example: vCenter vc1.autolab.local with the default tenant vsphere.local.

3. Login to Control Center using the root account: https://VRO_FQDN/vco-controlcenter and select the Configure Authentication Provider.

4. Update the default tenant to the value obtained on Step # 1 and click Save Changes.

5. Retry accessing VMware Aria Automation Orchestrator UI.
6. If required, restart VMware Aria Orchestrator by running /opt/scripts/deploy.sh.