Aria Orchestrator Control Center is not accessible after resetting the root password of VMware Aria Automation 8.9.1 and 8.10.0 appliance

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

After resetting the root password of a VMware Aria Automation (formally VMware vRealize Automation / Orchestrator) 8.9.1 and 8.10.0 appliance, you are not able to login with the new root password to Aria Orchestrator Control Center.

Environment

VMware vRealize Automation 8.10.x
VMware vRealize Automation 8.9.x

Resolution

This issue is resolved in VMware Aria Automation 8.11 and above.

Workaround:

Prerequisites

• Please take simultaneous non-memory snapshots of each virtual appliance(s) in the cluster.
• You have access to root user and password
• You have SSH or console access to each virtual appliance.

Procedure

1. SSH / PuTTy into one vRA virtual appliance in the cluster.
2. Run the following command:

   base64 -d <<< 'c291cmNlIC9vcHQvc2NyaXB0cy92Y29fdXRpbHMuc2gKa3ViZWN0bCAtbiBwcmVsdWRlIGRlbGV0ZSBzZWNyZXQgdmNvLWNvbnRyb2xjZW50ZXItdXNlci1zZWNyZXQKY3JlYXRlX3Zjb19jb250cm9sY2VudGVyc191c2VyX3NlY3JldAprdWJlY3RsIC1uIHByZWx1ZGUgZGVsZXRlIHBvIC1sIGFwcD12Y28tYXBw' | bash - ​​​​​​

3. Attempt to login to Control Center with the new root password.