Users without first and last name attributes are unable to login
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Users without first and last name attributes are unable to login

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Article ID: 326012

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Users without first and last name attributes are unable to login to¬† VMware Aria Suite Lifecycle (formerly vRealize Suite Lifecycle Manager) 8.x.
Example: Service Accounts which may have only the username field populated but no entries for First or last name attributes.
  • Login attempt to the Aria Suite Lifecycle UI with one of these users displays the following error:

You do not access to vRealize Suite Lifecycle Manager. Please contact administrator of this system.

  • Attempting to search the Aria Suite Lifecycle UI for one of these users returns no results and the /var/log/vrlcm/vmware_vrlcm.log file shows the following exception:
    2022-05-10 06:53:53.074 INFO [pool-3-thread-4] c.v.v.l.c.l.MaskingPrintStream - -- * SYSOUT/SYSERR CAPTURED: -- Get Group response : VidmRestClientResponseDTO [statusCode=200, responseMessage={"totalResults":0,"itemsPerPage":0,"startIndex":1,"schemas":[],"Resources":[]}]
    2022-05-10 06:53:53.075 ERROR [pool-3-thread-4] c.v.v.l.v.c.t.s.VidmSearchUserGroupTask - -- Failed searching user group on vIDM 'vIDMServer{host=<Aria Lifecycle FQDN>, tenant=null}'
    java.lang.NullPointerException: null
    2022-05-10 06:53:53.076 INFO [pool-3-thread-4] c.v.v.l.c.l.MaskingPrintStream - -- * SYSOUT/SYSERR CAPTURED: -- Failed searching user group on vIDM 'vIDMServer{host=<Aria Lifecycle FQDN>, tenant=null}'java.lang.NullPointerException
    2022-05-10 06:53:53.076 INFO [pool-3-thread-4] c.v.v.l.p.a.s.Task - -- Injecting task failure event. Error Code : 'LCMVIDM72216', Retry : 'true', Causing Properties : '{ CAUSE :: hostName === vidmAdminUser === vidmAdminPassword YXYXYXYX searchString === }'
    java.lang.NullPointerException: null


Environment

VMware vRealize Suite Lifecycle Manager 8.x

Resolution

The issue is resolved in VMware Aria Suite Lifecycle 8.8.1.

Workaround:
To workaround this issue populate the user's first and lastname fields with a value.