Import of vRealize Automation certificate fails after upgrade to 7.5 with: "Error trying to synchronize the configuration changes"
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Import of vRealize Automation certificate fails after upgrade to 7.5 with: "Error trying to synchronize the configuration changes"

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Article ID: 325968

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Error message seen in the VAMI during certificate import.  The process reaches to about 80% and then fails.  The primary node has the new thumbprint, but the secondary still has the old thumbprint.
  • "Error trying to synchronize the configuration changes"
  • Error logs seen in /var/log/vmware/vcac/vcac-config.log:
2019-04-15T18:55:40.802056+00:00 <vRAApplianceHostname> vcac-config: ERROR com.vmware.vcac.configuration.utils.ProcessUtil.execute:175 - Command /bin/sh returned invalid status 2. Output: org.bouncycastle.crypto.io.CipherOutputStream@10f7f7de, Error: tar: Removing leading `/' from member names
tar: /var/lib/loginsight-agent/cert*: Cannot stat: No such file or directory
tar: Exiting with failure status due to previous errors

2019-04-15T18:55:40.808925+00:00 <vRAApplianceHostname> vcac-config: ERROR com.vmware.vcac.cli.configurator.ConfiguratorImpl.processExceptionResult:160 - Command execution failed with unexpected error: com.vmware.vcac.configuration.utils.ProcessUtil$ProcessExecutionException: tar: Removing leading `/' from member names
tar: /var/lib/loginsight-agent/cert*: Cannot stat: No such file or directory
tar: Exiting with failure status due to previous errors.
com.vmware.vcac.configuration.utils.ProcessUtil$ProcessExecutionException: tar: Removing leading `/' from member names
tar: /var/lib/loginsight-agent/cert*: Cannot stat: No such file or directory
tar: Exiting with failure status due to previous errors


Environment

VMware vRealize Automation 7.5.x

Resolution

This issue is resolved in a later release.  See the workaround below.

Workaround:
  • Create the following directory on each node then reattempt the import:
/var/lib/loginsight-agent/cert