Container and provisioning-service are blank or not REGISTERED after applying vRA 7.6 Patch 25 or above

Products

• VMware Aria Suite

Issue/Introduction

Services failing to register can place the environment into a non-functional state.

Symptoms:

• After applying Cumulative Update for vRealize Automation 7.6 Patch #25 and above, the container-service and provisioning-service appears blank and not REGISTERED under the VAMI > Services tab
• Requests to https://ApplianceFQDN/container-service/api/status returns a 404 Not Found error
• No log messages are recorded indicating a failure.

Environment

VMware vRealize Automation 7.6.x

Cause

In some air gapped environments with no internet connection, during the loading of XML resources, one of the used libraries (Spring Framework) makes a request to www.springframework.org which does not fail nor throws a timeout.  This blocks further loading of these specific services.

Resolution

See the Workaround section for additional details.

Workaround:

Prerequisites

• Please take simultaneous non-memory snapshots of each virtual appliance(s) in the cluster.
• You have access to root user and password
• You have SSH or console access to each virtual appliance.

Procedure

1. SSH / PuTTy into each virtual appliance impacted by this issue in the cluster
2. Edit the /etc/hosts file and append the following to the end

   127.0.0.1 www.springframework.org

3. Restart the vcac-server service on each node

   service vcac-server restart