vRealize Automation Upgrade of IaaS components fails with "Unable to read data from the transport connection"
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vRealize Automation Upgrade of IaaS components fails with "Unable to read data from the transport connection"

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Article ID: 325908

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Eliminate potential upgrade failures during Infrastructure-as-a-Service component upgrades

Symptoms:
  • Errors encountered during IaaS upgrade appear similar to following:
  • System.Data.Services.Client.DataServiceTransportException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host


Environment

VMware vRealize Automation 7.x

Cause

During IaaS component upgrade, the Web components require network access to a healthy vRealize Automation appliance, to include over a load balanced connection.

Resolution

Infrastructure-as-a-service upgrades require access to healthy services running on the vRA appliances.  The below checks will confirm that network access is available in a load balanced environment.

After upgrade of vRealize Automation appliance(s),

Check and Verify the following:

  1. Validate Service registration
    • For each appliance in the cluster
      • Open a browser connection to https:<vRAApliianceFQDN>:5480
      • Login with root credentials
      • Ensure services are all REGISTERED with the exception of IaaS
  2. Validate vRealize Automation appliances web services are healthy and available: