vRealize Automation Upgrade of IaaS components fails with "Unable to read data from the transport connection"

Products

• VMware Aria Suite

Issue/Introduction

Eliminate potential upgrade failures during Infrastructure-as-a-Service component upgrades

Symptoms:

• Errors encountered during IaaS upgrade appear similar to following:
• System.Data.Services.Client.DataServiceTransportException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

Environment

VMware vRealize Automation 7.x

Cause

During IaaS component upgrade, the Web components require network access to a healthy vRealize Automation appliance, to include over a load balanced connection.

Resolution

Infrastructure-as-a-service upgrades require access to health services running on the vRA appliances. The below checks will confirm that network access is available in a load balanced environment.

After upgrade of vRealize Automation appliance(s),

Check and verify the following:

1. Validate Service registration
   • For each appliance in the cluster
     • Open a browser connection to https://vRAApliianceFQDN:5480
     • Login with root credentials
     • Ensure services are all REGISTERED with the exception of IaaS
2. Validate vRealize Automation appliances web services are healthy and available:
   • Ensure VIP-FQDN health checks succeed to component-registry:
     • https://vRA-LoadBalancerVIP-fqdn/component-registry/services/status/current?limit=100