vRealize Automation provisioning requests with Software Component reboots are hung "In-progress" indefinitely after ESXi host upgrade

Products

• VMware Aria Suite

Issue/Introduction

Address issues that block proper cloning of vitual machines provisioned by vRealize Automation.

Symptoms:

• A reboot initiated by a software component persist request "In Progress" indefinitely with errors similar to:

"Error while polling events for subscription '{}'." "Network is unreachable: connect"

• ESXi hosts have been upgraded without upgrading VMware Tools on guest templates

Environment

VMware vRealize Automation 7.x

Cause

This issue is related to VMTools upgrade on ESXi hosts. The deployed virtual machine has a popup for VMTools upgrade / reboot request that interrupts the execution of the software agent.

Resolution

Upgrade all templates called by vRealize Automation blueprints to reflect the most recent available VMware Tools version offered by the upgraded ESXi hosts / vCenter.