Request forms fail to load or take a considerable amount of time to load before timing out.

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

Custom Request forms are not loading or takes a long time to render.

Environment

VMware Aria Automation 8.14.x

Cause

• In VMware Aria Automation 8.14.0, an issue exists that causes an increase in Custom Form rendering time.
  • This is dependent upon the number of fields a form has.
  • For most forms, the increase is not noticeable, but for more complex forms with hundreds of fields and complicated Default value rules, this slowdown may exponentially increase the time it takes to render a form.

Resolution

This issue has been resolved in VMware Aria Automation SaaS and in VMware Aria Automation 8.14.1 and all future releases.

 

Workaround:

Prerequisites

• You have valid snapshots and/or backups before proceeding with this patch.
• You have root username and password.
• You have access to VMware Aria Suite Lifecycle to apply product patches.

Procedure

• Apply the following patch downloaded from this article using the instructions found here: Install a patch for products by using VMware Aria Suite Lifecycle.
  • Name: vrlcm-vra-8.14.0-8.14.0.33084.patch
  • Size: 9.7 MiB
  • Download Link