Deployment of Aria Automation 8.x fails and deletion of failed deployment is unsuccessful
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Deployment of Aria Automation 8.x fails and deletion of failed deployment is unsuccessful


Article ID: 325836


Updated On:


VMware Aria Suite


This article will guide users in resolving issues when deleting a failed Aria Automation 8.x deployment stuck in a pending state and provide troubleshooting tips encountered during cancellation attempts.

  • After initiating the deletion of the failed deployment, we find it stuck in a pending state for a longer period of time.
  • Attempts to cancel the deletion action result in another error:
    'Error: Internal Server Error [Error Reference ID: xxxxxxxxxxx-xxxxxx-xxxxxxx-xxxx]'.


VMware Aria Automation 8.x


A Day 2 request not finishing for the deployment may cause no other Day 2 request to start until the previous request is finished.


VMware is aware of this issue. See the Workaround below for additional information.



  • You have backups of the VMware Aria Automation 8.x appliance(s).
  • You must back up all VMware Aria Automation appliances, at the same time - simultaneously for all nodes.
  • If you are taking the snapshots manually, you must start the snapshots of the second and the third node no more than 40 seconds after you start the snapshot for the first node.
  • When you back up the VMware Aria Automation appliance, disable in-memory snapshots and enable quiescing for versions 8.9 and above.


  1. SSH into one of the Aria Automation appliance nodes in your cluster.
  2. Run the following command to open the catalog database:
    vracli dev psql catalog-db
  3. FindĀ the problematic deployment, verify this is the deployment to fix by running the following query and matching this ID to the one found in the
    select * from dep_deployment where id = 'deployment_id';
  4. If current day 2 request is stuck for longer than the expected runtime, or many days it is necessary to reset theĀ  status to allow for new actions to be submitted:
    select id, name, status from dep_request where deployment_id = 'deployment_id' order by created_at desc;
id                  |     name     |   status  
xxxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxx | Expire Event | FAILED 
xxxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxx | Expire       | SUCCESSFUL 
xxxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxx | Create       | FAILED
xxxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxx | Delete       | IN-PROGRESS
(4 rows)
  1. Set the deployment request value to FAILED.
    update dep_request set status = 'FAILED' where id = 'xxxxxxxx-xxxxxx-xxxxxx-xxxxxxx-xxxxx' and deployment_id = 'deployment_id';
  2. Login to the Aria Automation user interface and reattempt the deletion of the deployment.

Additional Information

  • Users may face disruptions in deleting a failed Aria Automation 8.x deployment due to pending Day 2 requests.
  • The API to delete the failed deployment fails with the below response:
    "Another conflicting request is already in progress".