vCenter adapter integration failure in Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

The purpose of this article is to explain how to resolve common issues that arise when integrating a vCenter with Aria Operations.

Symptoms:

• Selecting Validate Connection or Save the configuration will result in an error similar to:
  • Cannot complete login due to incorrect user name or password
  • Host is not reachable

Environment

VMware vRealize Operations 8.10.x
VMware vRealize Operations 8.6.x

Cause

• vCenter accounts are case sensitive, ensure to use capital letters if required.
• The account being used must have the minimum permissions in vCenter.
• FQDN/IP of the target vCenter must be reachable from ALL nodes in the cluster.

Resolution

• Verify and enter correctly the username and password for vCenter.
• Ensure the account being used has the required vCenter permissions.
  • vCenter service account requirements
• Verify FQDN/IP of the target vCenter is reachable from all the nodes.

Additional Information

• Removing an Adapter Certificate (vmware.com)
• Unable to collect data from vCenter adapter in Aria Operations (93667) (vmware.com)

Impact/Risks:

• Collection will fail if the vCenter account/adapter is not configured correctly.
• Partial collection will occur if the vCenter account does not have the required permission.
• The vCenter adapter will be unable to resolve/reach the vCenter if FQDN/IP is not resolvable by ALL nodes.