Unable to collect data from vCenter adapter in Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

The purpose of this article is to explain how to restore connectivity between vCenter endpoints and Aria Operations for successful collection of metrics.

Symptoms:

• Metrics are not being collected from vCenter.
• Dashboards are missing metrics.
• The Alarm Bell icon shows vCenter Object down error.
• In Data Sources - Integrations - Accounts - vCenter the Status of the adapter instance is Warning.
• Hovering over this Warning status you will receive a message similar to: 
  • Certificate validation failed
• There will be Administrative Alerts similar to:
  • Adapter instance Object is down
  • Objects are not receiving data from adapter instance

Environment

VMware vRealize Operations 8.6.x

Cause

• Connectivity has failed between vCenter and Aria Operations due to expired or renewed vCenter certificate.

Resolution

• On the left pane, click Data Sources - Integrations
• Select the particular adapter and select Edit.
• Click Validate Connection.
• A prompt comes up asking the user to import the associated certificate. Click OK.
• Save the configuration.
• Stop and Start collection on the adapter.

Additional Information

• Removing an Adapter Certificate (vmware.com)
• vCenter adapter integration in Aria Operations failure (93672) (vmware.com)

Impact/Risks:
Take snapshots of each of the vRealize Operations nodes before performing any maintenance activity.
See How to take a Snapshot for more information.