Azure VMware Solution (AVS) ESXi host integrated with Aria Operations fails to collect metrics with 'Failed to query NetworkHint' error

Products

• VMware Aria Suite

Issue/Introduction

• The purpose of this article is to explain how to enable collection if affected by this issue.

Symptoms:

• Azure VMware Solution (AVS) integrated with Aria Operations.
• Customer may notice some AVS related VMs are missing from default dashboards while others are visible as expected.
• 'Failed to query NetworkHint' error is visible in the associated vCenter adapter log.
• The integrated vCenter adapter collects some Virtual Machines as expected and other Virtual Machines on the same ESXi host have issues similar to:
  • Capacity is greyed out.
  • Compliance tab throws an internal server error.
  • Collection status icon is missing but some metrics are being collected.

Environment

VMware vRealize Operations 8.x
VMware vRealize Operations 8.10.x

Resolution

• No resolution as yet, apply the workaround if affected by this issue. 

Workaround:

• In Configure - Policies - Add a new policy named for example "AVS ESXi Hosts", keeping the option to Inherit From: vSphere Solution's Default Policy.
• Select Metrics and Properties and use vCenter Host System as the Object Type.
• Browse to Properties - Network - Discovery Protocol and Deactivate all the metrics in Cisco Discovery Protocol and Link Layer Discovery Protocol.

 

• Select SAVE
• Select Groups and Objects and under Objects select vCenter - Host System and tick the box to apply the new policy to the Azure VMware Solution related ESXi host(s).
• Select SAVE
• Wait for the next vCenter collection cycle and verify all metrics are now being collected and the Virtual Machines are being displayed in all default dashboards.